CLE Counseling & Communication Skills

Question 1

Which of the following is a key component of active listening?

Accepted Answer

Nodding and repeating back key points

Answer

Interrupting to give advice

Answer

Waiting for your turn to talk

Answer

Focusing on your own experiences

Question 2

What is the primary goal of reflective communication in lactation counseling?

Accepted Answer

To validate and echo the client's concerns

Answer

To diagnose breastfeeding problems

Answer

To instruct mothers on feeding times

Answer

To record data for documentation

Question 3

How can a lactation educator build rapport with a client?

Accepted Answer

Maintaining eye contact and expressing understanding

Answer

Using medical jargon to sound professional

Answer

Offering quick solutions

Answer

Avoiding emotional topics

Question 4

Why is cultural competence important in lactation counseling?

Accepted Answer

To provide inclusive and respectful care

Answer

To encourage clients to adopt Western practices

Answer

To impress clients with knowledge

Answer

To challenge cultural myths

Question 5

What is an open-ended question in the context of lactation counseling?

Accepted Answer

How are you feeling about breastfeeding?

Answer

Did you breastfeed today?

Answer

Are you feeding every 3 hours?

Answer

Is your baby latching properly?

Question 6

How can a lactation educator demonstrate empathy?

Accepted Answer

Saying 'I understand this is difficult for you'

Answer

Offering strict advice

Answer

Ignoring emotional cues

Answer

Correcting mistakes immediately

Question 7

What is the benefit of using client-centered communication?

Accepted Answer

It allows clients to actively participate in decision-making

Answer

It makes the session quicker

Answer

It keeps the educator in control

Answer

It prevents emotional conversations

Question 8

Which strategy is effective when dealing with a defensive client?

Accepted Answer

Staying calm and acknowledging their emotions

Answer

Raising your voice for authority

Answer

Dismissing their concerns

Answer

Focusing only on facts

Question 9

What role does non-verbal communication play in lactation counseling?

Accepted Answer

It can reinforce trust and understanding

Answer

It can replace verbal counseling

Answer

It’s not important if words are clear

Answer

It should be minimized to avoid distraction