A leader's team shows a sudden spike in a key performance metric. Before celebrating, what should a coach help the leader investigate?
-
A
Whether the spike can be replicated in other departments immediately
-
B
Whether the spike reflects genuine improvement, a data anomaly, or a change in measurement method
-
C
Whether the leader should publicize the result to all stakeholders immediately
-
D
Whether the spike justifies eliminating the KPI since the goal appears achieved