CLC Organizational Change Management

Question 1

A leader is implementing a company-wide restructuring. According to Kotter's 8-Step Change Model, which step must come BEFORE creating a vision for change?

Accepted Answer

Establishing a sense of urgency

Answer

Communicating the change vision

Answer

Generating short-term wins

Answer

Anchoring new approaches in the culture

Question 2

The ADKAR change management model identifies five building blocks for successful individual change. Which element addresses a person's desire to support and participate in the change?

Accepted Answer

Desire

Answer

Awareness

Answer

Knowledge

Answer

Reinforcement

Question 3

Kurt Lewin's three-stage change model describes organizational change as a sequential process. What is the correct order of the three stages?

Accepted Answer

Unfreeze → Change → Refreeze

Answer

Change → Unfreeze → Refreeze

Answer

Refreeze → Unfreeze → Change

Answer

Unfreeze → Refreeze → Change

Question 4

An employee who has been with a company for 20 years is visibly anxious and performing below expectations following a merger announcement. As a leadership coach, your FIRST priority is to:

Accepted Answer

Acknowledge and explore the employee's emotional response to the change

Answer

Provide data showing the merger's financial benefits

Answer

Set new performance targets to restore focus

Answer

Escalate the situation to HR as a performance issue

Question 5

The change curve, originally adapted from Kübler-Ross's grief model, is used by leadership coaches to anticipate employee reactions. Which stage typically follows initial shock and denial?

Accepted Answer

Anger and resistance

Answer

Integration and acceptance

Answer

Experimentation and testing

Answer

Commitment and engagement

Question 6

A leadership coach is working with a senior manager who is privately skeptical of a change initiative but publicly complying. This pattern is BEST described as:

Accepted Answer

Compliance without commitment

Answer

Adaptive resistance

Answer

Informed pessimism

Answer

Proactive disengagement