CLC Conflict Resolution & Mediation 5

Question 1

What is 'conflict contagion' and why is it relevant for leadership coaches?

Accepted Answer

The tendency for unresolved conflict to spread negativity across a team

Answer

Conflict contagion describes how unaddressed interpersonal disputes spread stress, reduced trust, and decreased morale to the broader team.

Question 2

A coachee reports that every disagreement with their colleague escalates quickly. Which coaching intervention would most directly address this pattern?

Accepted Answer

Help the coachee identify their personal conflict triggers and responses

Answer

Exploring personal triggers builds self-awareness that enables the coachee to interrupt their reactive pattern before escalation occurs.

Question 3

In cross-cultural conflict resolution, which approach is most important for a leadership coach to adopt?

Accepted Answer

Recognize that conflict expression and resolution norms vary by culture

Answer

Cultural norms around directness, hierarchy, and face-saving significantly shape how conflict is expressed and what resolution approaches will be effective.

Question 4

Which of the following best describes 'procedural justice' in a conflict resolution context?

Accepted Answer

Ensuring the process used to resolve the conflict is perceived as fair

Answer

Procedural justice refers to the perceived fairness of the process itself, which strongly predicts whether parties accept and commit to the outcome.

Question 5

A leader discovers that a conflict between two employees stems from competing performance incentives. This is an example of which type of conflict source?

Accepted Answer

Structural or systemic conflict

Answer

When organizational structures like incentive systems pit individuals against each other, the conflict source is structural rather than personal.

(CLC) Certified Leadership Coach Practice Test

(CLC) Certified Leadership Coach Practice Test

CLC Conflict Resolution & Mediation 5