A leadership coach notices a client consistently avoids eye contact and speaks rapidly when delivering difficult news to their team. Which communication coaching intervention is most appropriate?
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A
Advise the client to send difficult messages via email instead
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B
Help the client develop awareness of non-verbal congruence with verbal messaging
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C
Instruct the client to slow down and maintain eye contact as a rule
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D
Suggest the client delegate delivery of difficult messages to HR