CLC Communication & Active Listening Skills 3

Question 1

Which communication barrier most commonly causes a coach to miss important client information?

Accepted Answer

Formulating the next question while the client is still speaking

Answer

Mentally preparing the next question while the client speaks is a classic internal barrier that reduces genuine listening.

Question 2

What does 'calibrating' mean in the context of coaching communication?

Accepted Answer

Noticing subtle changes in a client's physiology or voice to gauge their state

Answer

Calibrating means observing non-verbal and paraverbal shifts to sense changes in the client's emotional or mental state.

Question 3

A client consistently avoids eye contact and speaks in a monotone voice. A skilled leadership coach would FIRST:

Accepted Answer

Curiously explore what the client is experiencing right now

Answer

Curiosity-driven exploration respects the client's autonomy and surfaces the real meaning behind non-verbal signals.

Question 4

When delivering feedback to a coaching client, the MOST effective sequence is:

Accepted Answer

Observation → impact → request

Answer

The Observation–Impact–Request model keeps feedback specific, non-judgmental, and action-oriented.

Question 5

Which of the following is an example of 'bottom-up' listening?

Accepted Answer

Letting the client's words and cues shape the coach's understanding

Answer

Bottom-up listening means constructing meaning from what the client actually says rather than filtering it through prior expectations.

(CLC) Certified Leadership Coach Practice Test