- Canadian Language Benchmark Placement Writing for Communication Flashcards

You need to cancel a dental appointment by email. Which email is most effective?

Answer: Subject: Cancellation — April 10th, 2:30 PM. Body: Dear Dr. Nguyen's office, I need to cancel my April 10th appointment at 2:30 PM due to a work conflict. Could I reschedule for the following week? I'm available Monday-Wednesday after 1 PM. Thank you. Best regards, Ahmed Patel

This has a clear subject line, identifies the appointment, provides a reason, and suggests rescheduling.

You are writing about bullying at your child's school to the principal. What tone is most appropriate?

Answer: Concerned but professional, clearly describing the situation and requesting action

Concerned but professional tone communicates seriousness while maintaining a collaborative relationship.

You are announcing a team meeting schedule change by email. What information must be included?

Answer: The old time, new time, effective date, reason, and request for confirmation

A complete announcement includes old/new times, effective date, reason, and confirmation request.

You want to write a helpful restaurant review. Which is most useful for readers?

Answer: We visited Maple Bistro Saturday evening. The grilled salmon was excellent. Service was friendly, though we waited 25 minutes. The atmosphere is cosy. Prices are moderate ($18-25 mains). Recommended for a casual date night.

This provides specific details about food, service, atmosphere, prices, and a recommendation.

Your internet has been down 3 days. You email the provider requesting a fix and billing credit. Which approach is best?

Answer: Subject: Service Outage — Account #789456 — 3 Days Without Internet. Body: Dear Customer Support, My internet has been out since April 4th (Account #789456). I've restarted the modem and checked connections. I request: 1) a technician visit within 24 hours, and 2) a billing credit for 3 days. Reach me at 416-555-0198. Thank you, Sarah Mitchell

This includes subject line, account details, problem description, troubleshooting done, and specific requests.

You are responding to a Kijiji ad for a used bicycle. Which message is most likely to get a positive response?

Answer: Hi! I'm interested in the mountain bike for $350. Is it still available? I'm in North York and could pick it up this weekend. Would you accept $300? Thanks, David

This expresses interest, asks about availability, provides logistics, and makes a reasonable offer.