- Canadian Language Benchmark Placement Speaking and Interaction Flashcards

At a restaurant, your order arrives incorrect. How should you address this?

Answer: Excuse me, I think there may be a mix-up. I ordered the grilled chicken, but this looks like pasta. Would you mind checking?

This is polite, non-accusatory, specific, and makes a reasonable request.

At a tenant meeting, you support a proposed recycling program but have a concern about the schedule. How do you express this?

Answer: I think the recycling program is a great idea. My concern is the Saturday pickup schedule might be difficult. Would a weekday option be possible?

This supports the initiative, identifies a specific concern, and proposes an alternative.

At a pharmacy, you need to ask about drug interactions. How should you begin?

Answer: Hi, I have a question about a drug interaction. I'm taking metformin for diabetes, and my doctor just prescribed amoxicillin. Are there any interactions?

This clearly states the purpose, provides specific medication information, and asks a focused question.

Your boss asks for a project status update in a team meeting. How should you respond?

Answer: Certainly. The Henderson project is in the testing phase. We completed the UI last week and we're on track for March 15th. One risk we're monitoring is the API integration, which may need two extra days.

This provides current status, recent progress, timeline confirmation, and risk identification.

A new neighbour has moved in. You see them in the hallway. What is appropriate?

Answer: Hi! I'm Sarah from unit 305, right next door. Welcome to the building! If you need anything, don't hesitate to knock. Tip: recycling goes out Wednesdays.

This is warm but not intrusive — name, unit, welcome, offer of help, and a practical tip.

You are on a call with your internet provider and get transferred for the third time. How do you handle this?

Answer: Hi, I've been transferred a couple of times. My internet has been down since yesterday. I've restarted the modem and checked cables. Previous agents confirmed no outage. I need a technician visit scheduled.

This acknowledges the transfers, provides a concise summary, and states a clear desired outcome.