CLBA - Canadian Language Benchmark Assessment Writing Formal and Informal Emails Questions and Answers

Question 1

You are writing a formal email to your supervisor to request time off for a medical appointment. Which of the following subject lines is the most professional and clear?

Accepted Answer

Request for Time Off - [Your Name]

Answer

Quick Question

Answer

APPOINTMENT!!!!

Answer

(no subject)

Question 2

Which of the following is a common feature of an informal email written to a close colleague or friend?

Accepted Answer

Using contractions (e.g., 'I'm,' 'can't') and a casual tone.

Answer

Using complex sentence structures and specialized vocabulary.

Answer

Ending with the closing 'Yours faithfully,'.

Answer

Attaching a formal resume and cover letter.

Question 3

You need to write an email to your building manager to report a leaking faucet in your apartment. Which of the following messages is the most appropriate for this formal request?

Accepted Answer

I am writing to report a maintenance issue in apartment 4B. The kitchen faucet has been leaking consistently for the past day. Please let me know when a plumber can take a look at it.

Answer

My tap is dripping constantly. You need to fix this.

Answer

Hey, just wanted to let you know the faucet in my bathroom is leaking. Thx.

Answer

URGENT: Water problem in my unit.

Question 4

In which of the following situations would it be most appropriate to write a formal email?

Accepted Answer

Submitting a formal complaint to a company about a faulty product.

Answer

Inviting your best friend to a movie.

Answer

Thanking a colleague for bringing you a coffee.

Answer

Asking a team member for a quick update on a shared task.

Question 5

You are writing an email to a potential employer, Ms. Jane Doe, to inquire about a job application you submitted. Which of the following is the most appropriate salutation (opening) for this email?

Accepted Answer

Dear Ms. Doe,

Answer

Hey Jane,

Answer

To Whom It May Concern,

Answer

Hi there,

Question 6

You are emailing a coworker you are friendly with to confirm the time for a casual lunch meeting. Which of the following is the most suitable closing for your email?

Accepted Answer

See you then,

Answer

Sincerely,

Answer

Respectfully yours,

Answer

Regards,

You are writing a formal email to your supervisor to request time off for a medical appointment.Which of the following subject lines is the most professional and clear?

You are writing a formal email to your supervisor to request time off for a medical appointment.
Which of the following subject lines is the most professional and clear?