CLBA - Canadian Language Benchmark Assessment Interpreting Workplace Memos Questions and Answers

Question 1

Read the following memo and answer the question below.

**MEMORANDUM**

**TO:** All Warehouse Staff
**FROM:** Janine Dupont, Safety Coordinator
**DATE:** March 19, 2026
**SUBJECT:** Mandatory Training: New Pallet Jack Safety Procedures

This memo is to inform all warehouse staff of a mandatory safety training session. The session will cover the new operating and safety procedures for the recently acquired electric pallet jacks.

Attendance is required for all employees who operate this equipment. The training will be held in the main conference room next Tuesday, March 24, at 9:00 AM. The session will last approximately one hour.

Please arrange your schedules accordingly. Failure to attend will result in a temporary suspension of your equipment operating privileges until the training is completed.

What is the main purpose of this memo?

Accepted Answer

To inform employees about a required training session.

Answer

To announce the purchase of new equipment.

Answer

To discipline employees who do not follow safety rules.

Answer

To ask for volunteers to test the new pallet jacks.

Question 2

Read the following memo and answer the question below.

**MEMORANDUM**

**TO:** All Staff
**FROM:** Head Office
**DATE:** March 19, 2026
**SUBJECT:** Update to Kitchen & Breakroom Cleanliness Policy

This is a reminder that maintaining a clean and tidy shared kitchen space is a responsibility for all employees. Recently, there has been an increase in food items left in the refrigerator for extended periods and unwashed dishes left in the sink.

Effective immediately, the following policies will be enforced:
- All items in the refrigerator must be labeled with your name and the date.
- The refrigerator will be completely emptied every Friday at 4:00 PM. Any unlabeled or expired items will be discarded.
- Please wash, dry, and put away your own dishes immediately after use.

Your cooperation helps ensure a pleasant and hygienic environment for everyone. Thank you.

Based on the memo, what action should an employee take on a Friday afternoon?

Accepted Answer

Remove their personal food items from the refrigerator before 4:00 PM.

Answer

Label their food for the following week.

Answer

Wash all the dishes in the sink, even if they are not theirs.

Answer

Report colleagues who leave the kitchen messy.

Question 3

A manager sends a memo with the subject line 'Q2 Sales Figures and Team Goals.' The memo contains several charts showing sales performance from the last three months and a bulleted list of new targets for the upcoming quarter. Which of the following best describes the function of this memo?

Accepted Answer

To communicate performance results and set future objectives.

Answer

To announce a change in company policy.

Answer

To schedule a one-on-one meeting with each sales associate.

Answer

To resolve a conflict between team members.

Question 4

Read the following memo excerpt and answer the question below.

**MEMORANDUM**

**TO:** Project Team Alpha
**FROM:** David Chen, Project Manager
**SUBJECT:** Urgent: Revised Project Deadline

...Due to unforeseen delays with our supplier, the final deadline for the project has been moved up. The new submission date is now Friday, April 10th, instead of the previously communicated date of April 17th. All team members must submit their final components by end-of-day on Wednesday, April 8th, to allow for integration and final review...

What must an individual on Project Team Alpha do?

Accepted Answer

Complete their portion of the project on or before April 8th.

Answer

Contact the supplier to resolve the delay.

Answer

Submit their work a week later than originally planned.

Answer

Wait for the project manager to re-assign their tasks.

Question 5

You receive a memo about a new company-wide recycling program. The memo explains what can be recycled, the locations of the new bins, and the start date. Which of the following is the most likely reason for this memo?

Accepted Answer

To introduce a new policy and provide instructions for following it.

Answer

To request feedback on the company's environmental impact.

Answer

To celebrate the success of the previous recycling program.

Answer

To warn employees about penalties for not recycling.

Question 6

A memo is being sent to all office staff regarding an upcoming fire drill. To be effective, which of the following pieces of information is most crucial to include?

Accepted Answer

The date and time the fire drill will occur.

Answer

The names of the fire wardens for each floor.

Answer

The cost of the new fire alarm system.

Answer

A history of fire drills at the company.