Civil Service Supervisor Exam Civil Service Supervisor Conflict Resolution Techniques 2

Question 1

Two employees have an ongoing personal dispute that is beginning to affect team productivity. What should the supervisor do first?

Accepted Answer

Meet with each employee individually to understand their perspectives

Answer

Meeting individually with each employee first allows the supervisor to gather unbiased information before taking any action.

Question 2

A supervisor discovers that two team members have been sending hostile emails to each other. Which action is most appropriate?

Accepted Answer

Address the behavior privately with each employee and document the conversation

Answer

Addressing behavior privately and documenting the discussion is both corrective and creates a record if further action is needed.

Question 3

During a team meeting, two employees begin arguing loudly. The most immediate supervisor action should be to:

Accepted Answer

Adjourn the meeting and address the conflict separately

Answer

Adjourning prevents public escalation and allows the conflict to be addressed in a calmer, private setting.

Question 4

An employee accuses a coworker of taking credit for their work. The supervisor should:

Accepted Answer

Ask the accusing employee for documentation and then meet with both parties

Answer

Requesting documentation and meeting with both parties ensures a fair, evidence-based resolution.

Question 5

Which conflict resolution style involves one party fully yielding to the other's demands?

Accepted Answer

Accommodating

Answer

Accommodating means one party prioritizes the relationship or the other's needs over their own goals.

Civil Service Supervisor Exam Practice Test