CIT Training Delivery & Facilitation Skills 5

Question 1

Which non-verbal behavior by a trainer MOST undermines their credibility?

Accepted Answer

Avoiding eye contact and crossing arms frequently

Answer

Avoiding eye contact and closed body posture (crossed arms) signal disengagement or defensiveness, which reduces perceived credibility.

Question 2

When facilitating a brainstorming activity, the trainer's PRIMARY role is to:

Accepted Answer

Record all ideas without judgment and encourage volume

Answer

During brainstorming, the facilitator's role is to record all ideas without evaluation to maximize creative output before analysis begins.

Question 3

A trainer receives a question they cannot answer. The MOST appropriate response is to:

Accepted Answer

Acknowledge not knowing, commit to finding the answer, and follow up

Answer

Admitting you don't know and committing to follow up demonstrates integrity and models a growth mindset for learners.

Question 4

In experiential learning, the stage IMMEDIATELY following an activity or simulation is:

Accepted Answer

Reflective observation (discussing what happened)

Answer

Kolb's experiential learning cycle places reflective observation—discussing what happened and how—directly after the concrete experience.

Question 5

Which trainer behavior is MOST likely to create a psychologically safe learning environment?

Accepted Answer

Encouraging risk-taking by normalizing mistakes as learning

Answer

Normalizing mistakes as part of learning signals that risk-taking is safe, which increases participation and deeper engagement.

(CIT) Certified Instructional Trainer Practice Test