Training Delivery & Facilitation Skills Flashcards

Which questioning technique prompts deeper thinking by asking 'why' or 'how'?

Answer: Probing questioning

Probing questioning is a technique designed to encourage deeper thinking and elaboration. By asking 'why' or 'how,' facilitators prompt learners to justify their initial responses, explore underlying reasons, or explain processes in more detail. This method fosters critical thinking and a more thorough understanding of the subject matter, moving beyond superficial answers.

In a virtual classroom, the BEST way to maintain engagement every 5‑10 minutes is to:

Answer: Ask a quick poll question

In a virtual classroom, maintaining engagement is crucial to combat distractions and passive listening. Asking a quick poll question every 5-10 minutes is highly effective because it requires active participation from all learners, provides immediate feedback to the instructor, and breaks up lecture segments. This strategy helps to re-focus attention and keeps learners actively involved in the session.

A facilitator notices one participant dominating discussion. The MOST appropriate action is to:

Answer: Ask others direct questions to balance input

When a participant dominates a discussion, a facilitator's role is to ensure equitable participation and diverse perspectives. The most appropriate action is to actively invite quieter participants to contribute by asking them direct questions. This balances the input, encourages broader engagement, and maintains a positive, inclusive learning environment without singling out the dominant individual.

According to the 70‑20‑10 model, formal training accounts for approximately:

Answer: 10 %

The 70-20-10 model suggests that individuals acquire 70% of their knowledge from on-the-job experiences, 20% from interactions with others (e.g., coaching, mentoring), and only 10% from formal training and coursework. Therefore, formal training, such as structured workshops or classroom instruction, accounts for the smallest proportion of learning according to this widely recognized framework.

Demonstration followed by learner practice exemplifies which learning principle?

Answer: Active participation

The principle of active participation states that learners acquire and retain information more effectively when they are directly involved in the learning process. Demonstration followed by learner practice exemplifies this by moving beyond passive observation to hands-on engagement. This active approach allows learners to apply new skills, make mistakes, and solidify their understanding through direct experience.

Voice modulation involves varying pitch, pace, and ____ to sustain interest.

Answer: Volume

Voice modulation involves varying the characteristics of one's voice to maintain audience interest and emphasize key points. Along with pitch (how high or low the voice is) and pace (the speed of speaking), varying volume (the loudness or softness of the voice) is a crucial element. Strategic changes in volume can convey emotion, highlight importance, and prevent monotony, making the speaker's delivery more dynamic.

When delivering feedback, the SBI model refers to Situation, Behavior, and:

Answer: Impact

The SBI (Situation-Behavior-Impact) model is a structured framework for delivering constructive feedback. It involves describing the specific Situation where the behavior occurred, detailing the observable Behavior, and then explaining the Impact that behavior had on you, others, or the situation. This model ensures feedback is objective, specific, and focused on observable actions and their consequences, making it easier for the recipient to understand and act upon.

An icebreaker activity at the start of a workshop primarily aims to:

Answer: Create psychological safety and rapport

An icebreaker activity at the start of a workshop primarily aims to ease participants into the learning environment and foster a sense of connection. By encouraging light interaction and personal sharing, icebreakers help reduce anxiety, build rapport among attendees, and establish a comfortable atmosphere. This foundation of psychological safety is crucial for effective group participation and learning.

Which facilitation style encourages learners to generate their own solutions with minimal direct instruction?

Answer: Socratic facilitation

Socratic facilitation is a style where the facilitator guides learners to discover solutions and insights through a series of probing questions rather than directly providing answers. This approach encourages critical thinking, problem-solving, and independent learning. It empowers participants to construct their own understanding and generate their own solutions with minimal direct instruction, fostering deeper engagement and retention.