CIM Root Cause Analysis & Problem Management 4

Question 1

Kepner-Tregoe (KT) Problem Analysis is distinguished from other RCA methods because it:

Accepted Answer

Systematically defines IS and IS NOT conditions to narrow down the probable cause

Answer

KT Problem Analysis uses a structured IS/IS NOT comparison to define the problem precisely and logically distinguish it from similar situations that did not produce the failure.

Question 2

In problem management, what does 'error control' refer to?

Accepted Answer

Managing known errors through to resolution, including implementing fixes and updating the KEDB

Answer

Error control manages the lifecycle of known errors, overseeing the implementation of fixes and ensuring the KEDB remains current.

Question 3

A Pareto Chart used in problem management helps teams:

Accepted Answer

Identify which 20% of causes are responsible for 80% of incidents

Answer

Pareto Analysis applies the 80/20 rule to prioritize the few root causes that produce the majority of incidents, enabling focused corrective action.

Question 4

Which statement about the relationship between change management and problem management is most accurate?

Accepted Answer

Problem management frequently raises change requests to implement permanent fixes identified through RCA

Answer

After identifying a permanent fix through RCA, problem management raises a change request through change management to safely implement the solution.

Question 5

What is the key objective of trend analysis in proactive problem management?

Accepted Answer

To detect patterns in incident data that indicate emerging or systemic underlying problems

Answer

Trend analysis identifies recurring patterns in incident data that signal systemic issues, enabling teams to intervene before problems cause further disruption.

(CIM) Certified Incident Manager Practice Test

(CIM) Certified Incident Manager Practice Test

CIM Root Cause Analysis & Problem Management 4