CIM CIM Change Management & Incident Prevention

Question 1

What is the primary goal of change management as it relates to incident prevention?

Accepted Answer

To ensure changes are implemented without causing unplanned service disruptions

Answer

To reduce the total number of change requests submitted

Answer

To automate all infrastructure changes

Answer

To accelerate the speed of software deployments

Question 2

What is a 'Standard Change' in ITIL change management?

Accepted Answer

A pre-approved, low-risk, frequently performed change that follows an established procedure

Answer

A high-risk change requiring emergency authorization

Answer

A change that must be fully documented post-implementation only

Answer

A change that always requires full CAB approval

Question 3

Which body is responsible for assessing risk and authorizing significant changes in ITIL?

Accepted Answer

The Change Advisory Board (CAB)

Answer

The Incident Manager

Answer

The service desk team

Answer

The project management office

Question 4

What defines an 'Emergency Change' in ITIL change management?

Accepted Answer

A change that must be implemented as quickly as possible to restore service or prevent critical failure

Answer

A routine change submitted with an urgent label

Answer

A change implemented without any documentation

Answer

A change formally rejected by the CAB

Question 5

What is the purpose of a Post-Implementation Review (PIR) in change management?

Accepted Answer

To assess whether the change achieved its objectives and capture lessons learned

Answer

To review a change proposal before CAB approval

Answer

To perform a financial audit of change-related costs

Answer

To list all changes implemented in the past calendar month

Question 6

Which type of change requires the most comprehensive documentation and formal approval process?

Accepted Answer

High-risk normal change

Answer

Standard change

Answer

Pre-authorized change

Answer

Low-risk normal change