CIM Root Cause Analysis & Problem Management 2

Question 1

Which RCA technique uses a structured diagram to organize causes into categories such as People, Process, Technology, and Environment?

Accepted Answer

Ishikawa (Fishbone) Diagram

Answer

The Ishikawa (Fishbone) diagram organizes potential causes into major categories branching from the effect, making it ideal for visualizing multi-category contributors.

Question 2

A problem record should be raised when:

Accepted Answer

The same incident recurs multiple times or a major incident occurs

Answer

Problem records are triggered by recurring incidents or major incidents where identifying the root cause is critical to preventing future occurrences.

Question 3

In Fault Tree Analysis (FTA), what does an AND gate signify?

Accepted Answer

All input events must occur simultaneously to cause the output event

Answer

An AND gate in FTA means all connected input conditions must be present together for the higher-level failure event to occur.

Question 4

What is the primary output of a successful problem investigation?

Accepted Answer

A known error record with a documented workaround or fix

Answer

Problem investigation results in a known error record that documents the root cause and any available workaround or permanent fix.

Question 5

Proactive problem management differs from reactive problem management in that it:

Accepted Answer

Identifies and resolves potential issues before incidents happen

Answer

Proactive problem management analyzes trends and data to identify weaknesses before they cause incidents, reducing overall incident volume.

(CIM) Certified Incident Manager Practice Test

(CIM) Certified Incident Manager Practice Test

CIM Root Cause Analysis & Problem Management 2