CIM Crisis Communication & Notifications 2

Question 1

When a major incident is escalated, who is typically the FIRST external audience to notify?

Accepted Answer

Senior leadership and executive sponsors

Answer

Senior leadership must be notified first so they can authorize resources, set communication tone, and make high-level decisions.

Question 2

A 'bridge call' during a major incident is best described as:

Accepted Answer

A multi-party conference call used to coordinate incident response in real time

Answer

A bridge call is a real-time multi-party call that brings together all response teams to coordinate actions and share status during an active incident.

Question 3

Which principle ensures that stakeholders receive only the information relevant to their role during a crisis?

Accepted Answer

Need-to-know

Answer

The need-to-know principle limits information sharing to individuals who require it for their specific responsibilities, reducing noise and protecting sensitive data.

Question 4

What is the primary purpose of an incident communication log?

Accepted Answer

To document all messages sent and received during the incident for audit and learning

Answer

The communication log creates an auditable record of all notifications, updates, and decisions made during the incident lifecycle.

Question 5

During an ongoing incident, how frequently should status updates be sent to affected business units when no resolution is in sight?

Accepted Answer

At predefined regular intervals (e.g., every 30–60 minutes)

Answer

Regular interval updates keep stakeholders informed and reduce inbound status calls that distract the response team.

(CIM) Certified Incident Manager Practice Test

(CIM) Certified Incident Manager Practice Test

CIM Crisis Communication & Notifications 2