CIM Communication & Stakeholder Management 4

Question 1

Which stakeholder analysis technique maps stakeholders by their level of interest and influence?

Accepted Answer

Power/Interest grid

Answer

The Power/Interest grid helps prioritize communication effort based on each stakeholder's influence and level of concern.

Question 2

A regulatory body contacts your organization during an active cybersecurity incident. The incident manager's FIRST action should be:

Accepted Answer

Notify legal counsel and the designated compliance contact before responding

Answer

Regulatory communications carry legal implications and must be routed through legal and compliance before any response.

Question 3

What is the MAIN risk of having too many people on an incident bridge call?

Accepted Answer

Decision-making slows and critical voices are drowned out

Answer

Large bridge calls reduce signal-to-noise ratio and delay decisions that need a focused group.

Question 4

Which of the following is a characteristic of an effective incident status page update?

Accepted Answer

Timestamped, brief, and written in plain language

Answer

Status page updates must be timely, readable by non-technical users, and clearly timestamped for credibility.

Question 5

When should the incident manager send an 'all-clear' notification to stakeholders?

Accepted Answer

Only after services are verified as restored and monitoring confirms stability

Answer

Premature all-clear notifications that precede confirmed stability damage trust when the issue recurs.

(CIM) Certified Incident Manager Practice Test