CIM CIM Change Management & Incident Prevention

Question 1

What is the primary goal of change management as it relates to incident prevention?

Accepted Answer

To ensure changes are implemented without causing unplanned service disruptions

Answer

The primary goal of change management is to implement changes in a controlled manner that minimizes risk, thereby preventing change-induced incidents and service disruptions.

Question 2

What is a 'Standard Change' in ITIL change management?

Accepted Answer

A pre-approved, low-risk, frequently performed change that follows an established procedure

Answer

A Standard Change is pre-authorized, low-risk, and follows an established procedure, allowing it to bypass full CAB review and streamline routine operational tasks.

Question 3

Which body is responsible for assessing risk and authorizing significant changes in ITIL?

Accepted Answer

The Change Advisory Board (CAB)

Answer

The Change Advisory Board (CAB) assesses the risk, impact, and scheduling of significant changes, providing formal authorization before implementation proceeds.

Question 4

What defines an 'Emergency Change' in ITIL change management?

Accepted Answer

A change that must be implemented as quickly as possible to restore service or prevent critical failure

Answer

An Emergency Change is expedited through a streamlined approval process (often via an Emergency CAB) to quickly restore service or prevent imminent critical business impact.

Question 5

What is the purpose of a Post-Implementation Review (PIR) in change management?

Accepted Answer

To assess whether the change achieved its objectives and capture lessons learned

Answer

A Post-Implementation Review evaluates whether the change achieved its objectives, identifies unintended consequences, and captures lessons learned to improve future change processes.

(CIM) Certified Incident Manager Practice Test

(CIM) Certified Incident Manager Practice Test

CIM CIM Change Management & Incident Prevention