CIIP - Certified Imaging Informatics Professional Communication and Change Management Questions and Answers

Question 1

A hospital is implementing a new speech recognition system for radiologists.
Many senior radiologists are accustomed to using human transcriptionists and express strong skepticism and resistance to the new technology.
What is the MOST effective initial change management strategy to gain their support?

Accepted Answer

Identify a respected senior radiologist to champion the project and participate in a pilot program.

Answer

Mandate the use of the new system and schedule immediate, required training for all staff.

Answer

Present a detailed financial analysis to the department showing the long-term cost savings.

Answer

Delay the implementation until a future date when all radiologists are comfortable with the change.

Question 2

Which of the following is a critical component of a formal project communication plan for a new PACS implementation?

Accepted Answer

The identification of stakeholder groups, their information needs, and the frequency of updates.

Answer

The complete technical specification and wiring diagrams for the server hardware.

Answer

A list of all potential software bugs identified during preliminary vendor testing.

Answer

The project's detailed budget and confidential vendor contract terms.

Question 3

An imaging informatics team is implementing a major RIS upgrade. To effectively lead the change, they have assembled a team of respected clinical and administrative leaders who have the authority and influence to guide the project. According to Kotter's 8-Step Change Model, this action corresponds to which step?

Accepted Answer

Forming a powerful guiding coalition.

Answer

Creating a vision for the change.

Answer

Establishing a sense of urgency.

Answer

Generating short-term wins.

Question 4

During the 'go-live' week of a new enterprise imaging viewer, the informatics help desk is overwhelmed with calls. Many users report being unable to find key tools and are frustrated with the new interface. This MOST likely indicates a failure in which aspect of the change management process?

Accepted Answer

User training and go-live support planning.

Answer

Vendor contract negotiation.

Answer

System hardware procurement.

Answer

Financial return on investment (ROI) analysis.

Question 5

The ADKAR model is a goal-oriented change management framework. In the context of implementing a new clinical decision support (CDS) tool for ordering providers, what does the 'D' in ADKAR represent?

Accepted Answer

Desire to support the change and participate.

Answer

Development of the new software.

Answer

Delegation of implementation tasks.

Answer

Documentation of the new workflow.

Question 6

When communicating a significant downtime for a planned PACS server upgrade, which of the following is the MOST important information to convey to clinical end-users such as radiologists and technologists?

Accepted Answer

The specific start/end times and the exact procedures for downtime image viewing.

Answer

The technical details of the server memory and CPU upgrades.

Answer

The total cost of the upgrade project and the expected return on investment.

Answer

The names of the project manager and lead engineer performing the upgrade.