CIA User Research and Analysis 2

Question 1

A UX researcher wants to understand the sequence of steps users take to complete a task across multiple systems. Which artifact best captures this?

Accepted Answer

Service blueprint

Answer

A service blueprint maps the end-to-end sequence of user actions alongside backstage processes across multiple touchpoints.

Question 2

During a card sorting session, participants consistently group items differently than the existing navigation structure. What is the most appropriate next step?

Accepted Answer

Revise the information architecture to reflect users' mental models

Answer

Card sort results revealing mismatches indicate the IA should be restructured to align with how users mentally categorize content.

Question 3

Which statistical measure is most appropriate for summarizing the central tendency of task completion times that contain extreme outliers?

Accepted Answer

Median

Answer

The median is resistant to outliers and better represents the typical user experience when timing data is skewed.

Question 4

A researcher codes interview transcripts and notices the same themes appearing repeatedly with no new insights emerging. This is called:

Accepted Answer

Theoretical saturation

Answer

Theoretical saturation occurs when additional data collection no longer produces new categories or themes.

Question 5

An information architect needs to test whether users can predict where to find content before clicking. Which method is most appropriate?

Accepted Answer

First-click testing

Answer

First-click testing measures where users click first to find specific content, directly revealing navigation predictability.

(CIA) Certified Information Architect Practice Test

(CIA) Certified Information Architect Practice Test

CIA User Research and Analysis 2