Management and Leadership Flashcards
7 cards from real CHSP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Management and Leadership flashcards as text
A healthcare organization is implementing Lean methodology to improve safety. Which Lean concept focuses on eliminating activities that consume resources without adding value?
Answer: Muda (waste elimination)
Muda is the Lean term for waste—any activity consuming resources without adding value—and its elimination is central to Lean safety improvement efforts.
A safety professional is conducting a Failure Mode and Effects Analysis (FMEA) on a medication dispensing process. What does the Risk Priority Number (RPN) represent?
Answer: The product of severity, occurrence, and detection scores for a failure mode
The RPN is calculated by multiplying severity × occurrence × detection scores, giving a numerical priority ranking for each failure mode.
Which of the following BEST describes the role of a safety champion in a healthcare unit?
Answer: A peer-level staff member who promotes safety culture and serves as a local resource
Safety champions are frontline peer advocates who model safe behaviors, reinforce culture, and serve as accessible resources within their own work unit.
In healthcare management, 'span of control' refers to:
Answer: The number of direct reports a manager can effectively supervise
Span of control is a management principle describing the number of subordinates a single manager can effectively supervise, impacting organizational structure.
A hospital's incident reporting rate suddenly increases after a new anonymous reporting system is launched. This MOST LIKELY indicates:
Answer: Improved reporting culture and reduced fear of retaliation
Increased reporting after anonymization typically reflects improved psychological safety and willingness to report, not necessarily more incidents occurring.
Which component of the Plan-Do-Study-Act (PDSA) cycle involves analyzing data collected during a test of change?
Answer: Study
The Study phase involves analyzing data collected during the Do phase to determine whether the change produced the intended improvement.
A safety director wants to reduce catheter-associated urinary tract infections (CAUTIs). Which management approach best sustains long-term improvement?
Answer: Embedding evidence-based bundle compliance into daily unit huddles and leadership rounding
Sustaining improvements requires embedding practices into daily workflows through huddles and leadership rounding, creating accountability and habit rather than one-time interventions.