CHPNA Patient and Family Communication

Question 1

Which of the following is an example of active listening?

Accepted Answer

Maintaining eye contact, nodding, and reflecting back what the patient says

Answer

Active listening involves giving full attention, using non-verbal cues like eye contact and nodding, and reflecting the patient's words to show understanding.

Question 2

When communicating with a patient from a different cultural background, the nursing assistant should:

Accepted Answer

Respect individual and cultural differences and ask about preferences

Answer

Effective communication requires recognizing and respecting cultural differences in beliefs, rituals, communication styles, and end-of-life preferences.

Question 3

What does 'therapeutic communication' mean in hospice care?

Accepted Answer

Communication that promotes the emotional well-being and comfort of the patient

Answer

Therapeutic communication uses specific techniques to support emotional well-being, build trust, and comfort patients and families in difficult situations.

Question 4

Which communication technique involves restating the patient's message in your own words?

Accepted Answer

Paraphrasing

Answer

Paraphrasing involves restating the patient's message in your own words to confirm understanding and show that you are listening.

Question 5

A family member tells the nursing assistant not to tell the patient their diagnosis. The nursing assistant should:

Accepted Answer

Inform the supervising nurse of the family's request

Answer

The nursing assistant should report the family's concern to the supervising nurse; disclosure decisions involve the full care team, physician, and ethical considerations.

CHPNA - Certified Hospice and Palliative Nursing Assistant Practice Test

CHPNA - Certified Hospice and Palliative Nursing Assistant Practice Test

CHPNA Patient and Family Communication