CHPNA Patient and Family Communication

Question 1

Which of the following is an example of active listening?

Accepted Answer

Maintaining eye contact, nodding, and reflecting back what the patient says

Answer

Interrupting to offer advice

Answer

Changing the subject when the patient is upset

Answer

Talking about your own experiences

Question 2

When communicating with a patient from a different cultural background, the nursing assistant should:

Accepted Answer

Respect individual and cultural differences and ask about preferences

Answer

Assume all patients have the same beliefs

Answer

Speak louder to ensure understanding

Answer

Avoid the topic of death entirely

Question 3

What does 'therapeutic communication' mean in hospice care?

Accepted Answer

Communication that promotes the emotional well-being and comfort of the patient

Answer

Using medical terminology exclusively

Answer

Therapy sessions led by the nursing assistant

Answer

Communicating only about physical symptoms

Question 4

Which communication technique involves restating the patient's message in your own words?

Accepted Answer

Paraphrasing

Answer

Clarification

Answer

Distraction

Answer

Projection

Question 5

A family member tells the nursing assistant not to tell the patient their diagnosis. The nursing assistant should:

Accepted Answer

Inform the supervising nurse of the family's request

Answer

Agree and withhold information from the patient

Answer

Comply but feel free to share if the patient asks

Answer

Immediately tell the patient their diagnosis

Question 6

Which statement is most appropriate when offering condolences to a grieving family member?

Accepted Answer

'I am so sorry for your loss. I am here if you need anything.'

Answer

'I know exactly how you feel.'

Answer

'At least they are no longer suffering.'

Answer

'You should feel better soon.'