Patient and Family Communication Flashcards

Which of the following is an example of active listening?

Answer: Maintaining eye contact, nodding, and reflecting back what the patient says

Active listening involves giving full attention, using non-verbal cues like eye contact and nodding, and reflecting the patient's words to show understanding.

When communicating with a patient from a different cultural background, the nursing assistant should:

Answer: Respect individual and cultural differences and ask about preferences

Effective communication requires recognizing and respecting cultural differences in beliefs, rituals, communication styles, and end-of-life preferences.

What does 'therapeutic communication' mean in hospice care?

Answer: Communication that promotes the emotional well-being and comfort of the patient

Therapeutic communication uses specific techniques to support emotional well-being, build trust, and comfort patients and families in difficult situations.

Which communication technique involves restating the patient's message in your own words?

Answer: Paraphrasing

Paraphrasing involves restating the patient's message in your own words to confirm understanding and show that you are listening.

A family member tells the nursing assistant not to tell the patient their diagnosis. The nursing assistant should:

Answer: Inform the supervising nurse of the family's request

The nursing assistant should report the family's concern to the supervising nurse; disclosure decisions involve the full care team, physician, and ethical considerations.

Which statement is most appropriate when offering condolences to a grieving family member?

Answer: 'I am so sorry for your loss. I am here if you need anything.'

Expressing sincere condolences and offering presence is most appropriate; avoid minimizing grief or making assumptions about how the person feels.