CHL Communication and Relationship Building 2

Question 1

A nurse manager notices that two staff members have ongoing interpersonal conflict affecting patient care. What is the MOST appropriate first step?

Accepted Answer

Facilitate a private structured conversation between the two parties

Answer

Facilitating a structured, private dialogue allows both parties to express concerns and work toward resolution while preserving working relationships.

Question 2

Which communication approach is MOST effective when delivering negative performance feedback to an employee?

Accepted Answer

Deliver specific behavioral observations linked to measurable outcomes

Answer

Specific, behavior-focused feedback tied to outcomes is more actionable and less likely to be perceived as personal attack.

Question 3

A healthcare leader is presenting a new safety protocol to resistant clinical staff. Which strategy BEST addresses resistance?

Accepted Answer

Acknowledge staff concerns and involve them in refining implementation

Answer

Acknowledging concerns and involving staff in implementation increases buy-in and reduces resistance to change.

Question 4

In health care team communication, what does SBAR stand for?

Accepted Answer

Situation, Background, Assessment, Recommendation

Answer

SBAR (Situation, Background, Assessment, Recommendation) is a standardized communication framework widely used for clinical handoffs.

Question 5

Which behavior BEST demonstrates active listening during a staff meeting?

Accepted Answer

Paraphrasing the speaker's key points to confirm understanding

Answer

Paraphrasing confirms comprehension, signals respect, and invites clarification if the summary is inaccurate.

CHL - Certified Healthcare Leader Practice Test

CHL - Certified Healthcare Leader Practice Test

CHL Communication and Relationship Building 2