CHL Change Management Principles 4

Question 1

A hospital implements a new hand hygiene protocol but compliance drops after six months. Which change management principle was most likely neglected?

Accepted Answer

Sustaining change through embedded accountability systems

Answer

Sustained compliance requires embedding the change into standard workflows, performance metrics, and accountability structures.

Question 2

When applying Prosci's change management methodology, the 'sponsor' role is BEST described as:

Accepted Answer

The senior leader who actively and visibly supports the change

Answer

In Prosci's model, an active and visible sponsor is the single most important factor in change success.

Question 3

Which of the following BEST describes 'emergent change' in a healthcare context?

Accepted Answer

Spontaneous, unplanned adaptations arising from daily operational challenges

Answer

Emergent change occurs organically as frontline staff adapt processes in response to real-time problems rather than through planned initiatives.

Question 4

A healthcare leader notices that early adopters of a new telehealth platform are influencing colleagues positively. This reflects which concept?

Accepted Answer

Diffusion of innovation — early adopter influence

Answer

Rogers' Diffusion of Innovation theory identifies early adopters as key influencers who accelerate broader adoption.

Question 5

Which metric is MOST useful for evaluating the effectiveness of a change management intervention in healthcare?

Accepted Answer

Staff adoption rate and workflow compliance post-implementation

Answer

Adoption rate and workflow compliance directly measure whether the change has been internalized and sustained by staff.

CHL - Certified Healthcare Leader Practice Test