CHI Workforce Development & HR 2

Question 1

A hotel HR manager discovers that a newly hired banquet server did not complete their I-9 verification within the required timeframe. What is the maximum number of business days after the first day of work that Section 2 of the I-9 must be completed?

Accepted Answer

3 business days

Answer

Employers must complete Section 2 of the I-9 form within 3 business days of the employee's first day of employment.

Question 2

Which succession planning approach involves identifying high-potential employees two or more levels below senior management and providing them with rotational assignments and mentorship?

Accepted Answer

Talent pool development

Answer

Talent pool development builds a pipeline of high-potential employees through broad development experiences rather than designating a single replacement for each role.

Question 3

Under the ADA, a hotel must provide a reasonable accommodation to an employee with a disability UNLESS it creates what?

Accepted Answer

An undue hardship

Answer

The ADA requires reasonable accommodations unless doing so would impose an undue hardship — significant difficulty or expense — on the employer.

Question 4

A hospitality instructor is teaching new managers about progressive discipline. Which sequence correctly represents the typical steps in order?

Accepted Answer

Verbal warning → Written warning → Suspension → Termination

Answer

Progressive discipline typically escalates from verbal warning to written warning, then suspension, and finally termination if the behavior continues.

Question 5

When calculating a hotel's annualized turnover rate, the formula uses total separations divided by the average number of employees and then multiplied by what number?

Accepted Answer

100

Answer

Turnover rate is calculated as (Total Separations ÷ Average Headcount) × 100, expressing the result as a percentage.

(CHI) Certified Hospitality Instructor Practice Test

(CHI) Certified Hospitality Instructor Practice Test

CHI Workforce Development & HR 2