CHI CHI Hospitality Law & Ethics

Question 1

Which US federal law prohibits lodging facilities from discriminating against guests based on race, color, religion, or national origin?

Accepted Answer

The Civil Rights Act of 1964 (Title II)

Answer

The Fair Labor Standards Act

Answer

The Family and Medical Leave Act

Answer

The Americans with Disabilities Act

Question 2

What is the legal concept of 'innkeeper's lien' in US hospitality law?

Accepted Answer

A hotel's right to hold a guest's belongings as security for unpaid bills

Answer

A guest's right to a refund for poor service

Answer

A legal requirement to provide a safe for valuables

Answer

A state inspection certificate for lodging properties

Question 3

Under the Americans with Disabilities Act (ADA), what must a hotel provide to a guest who is deaf and requests a visual alert system?

Accepted Answer

Visual notification devices such as flashing alarms and a visual doorbell or knock alert

Answer

A room upgrade at no charge

Answer

A dedicated staff member to relay communications

Answer

A written transcript of all verbal communications

Question 4

What does 'duty of care' mean for hospitality operators in US law?

Accepted Answer

The legal responsibility to take reasonable steps to protect guests from foreseeable harm

Answer

The obligation to offer complimentary amenities to all guests

Answer

The requirement to hire only licensed staff

Answer

The duty to maintain a loyalty program

Question 5

Which ethical principle should guide a hospitality instructor when discussing how to handle a guest complaint that involves potential staff misconduct?

Accepted Answer

Follow a fair, documented investigation process that considers both guest and staff perspectives

Answer

Protect the staff member's reputation above all

Answer

Dismiss the complaint immediately to protect the brand

Answer

Offer compensation without investigating to resolve it quickly

Question 6

What is the primary purpose of a hotel's 'safe harbor' policy for reporting workplace harassment?

Accepted Answer

To encourage employees to report harassment without fear of retaliation

Answer

To protect the hotel from tax liability

Answer

To limit the hotel's legal responsibility for guest injuries

Answer

To shield managers from performance reviews