CHI CHI Hospitality Law & Ethics 1

Question 1

Which US federal law prohibits lodging facilities from discriminating against guests based on race, color, religion, or national origin?

Accepted Answer

The Civil Rights Act of 1964 (Title II)

Answer

Title II of the Civil Rights Act of 1964 prohibits discrimination in places of public accommodation, including hotels and restaurants, based on race, color, religion, or national origin.

Question 2

What is the legal concept of 'innkeeper's lien' in US hospitality law?

Accepted Answer

A hotel's right to hold a guest's belongings as security for unpaid bills

Answer

An innkeeper's lien allows a hotel to retain a guest's property as collateral until the guest pays for services rendered, recognized under common law in most US states.

Question 3

Under the Americans with Disabilities Act (ADA), what must a hotel provide to a guest who is deaf and requests a visual alert system?

Accepted Answer

Visual notification devices such as flashing alarms and a visual doorbell or knock alert

Answer

The ADA requires hotels to provide visual alert systems, including flashing fire alarms and visual door knock alerts, as reasonable accommodations for guests who are deaf or hard of hearing.

Question 4

What does 'duty of care' mean for hospitality operators in US law?

Accepted Answer

The legal responsibility to take reasonable steps to protect guests from foreseeable harm

Answer

Duty of care requires hospitality operators to act reasonably to prevent harm to guests, including maintaining safe premises, trained staff, and emergency protocols.

Question 5

Which ethical principle should guide a hospitality instructor when discussing how to handle a guest complaint that involves potential staff misconduct?

Accepted Answer

Follow a fair, documented investigation process that considers both guest and staff perspectives

Answer

Ethical handling of misconduct complaints requires a fair, documented investigation that respects all parties, which is also the standard taught in professional hospitality management.

(CHI) Certified Hospitality Instructor Practice Test

(CHI) Certified Hospitality Instructor Practice Test

CHI CHI Hospitality Law & Ethics 1