CHI CHI Hospitality Law & Ethics 2

Question 1

In the US, which law primarily governs the privacy of guests' personal information collected by hotels?

Accepted Answer

There is no single federal law; hotels must comply with applicable state privacy laws and PCI DSS for payment data

Answer

No single US federal hotel privacy law exists; properties must comply with state privacy statutes (e.g., CCPA in California) and PCI DSS for credit card data security.

Question 2

What is 'respondeat superior' as it applies to hospitality liability?

Accepted Answer

A legal doctrine holding employers liable for employees' negligent acts committed within the scope of employment

Answer

Respondeat superior makes an employer vicariously liable for an employee's negligent conduct when it occurs within the scope of their job duties.

Question 3

Which practice is considered an ethical violation in hospitality sales?

Accepted Answer

Making false or misleading statements about room amenities or pricing to close a sale

Answer

Misrepresenting amenities or pricing to close a sale violates truth-in-advertising principles and consumer protection laws, as well as professional ethics standards in hospitality.

Question 4

Under US law, what is a hotel's obligation when a guest's stored valuables are stolen from the hotel safe?

Accepted Answer

Liability is typically limited by state innkeeper statutes, provided the hotel posted notice of limited liability

Answer

Most US states have innkeeper liability statutes that cap hotel liability for stolen valuables when the hotel provides a safe and properly posts statutory notice of liability limits.

Question 5

Why is it important for a CHI-certified instructor to teach the concept of 'dram shop liability' in a food and beverage context?

Accepted Answer

To educate future hospitality professionals that servers and establishments can be held liable for overserving alcohol that leads to injury

Answer

Dram shop laws in most US states hold establishments and sometimes individual servers liable for injuries caused by guests who were overserved alcohol, making responsible alcohol service a legal imperative.

(CHI) Certified Hospitality Instructor Practice Test

(CHI) Certified Hospitality Instructor Practice Test

CHI CHI Hospitality Law & Ethics 2