Case Management and Referral Flashcards

A counselor learns that a client's transportation barrier is preventing attendance at outpatient sessions. The MOST appropriate case management response is:

Answer: Explore transportation assistance programs, telehealth options, or closer service locations

Identifying and addressing practical barriers like transportation is a core case management function that supports treatment access and retention.

A client who completed treatment six months ago calls requesting help accessing food assistance. The counselor's BEST response under a continuing care model is:

Answer: Provide referral information and connect the client to community resources as part of ongoing recovery support

Continuing care models recognize that recovery support extends beyond formal treatment, and addressing basic needs like food security supports sustained recovery.

Which documentation element is MOST critical when making a referral to ensure continuity of care?

Answer: Relevant clinical history, current needs, and the specific reason for referral

Comprehensive referral documentation including clinical history, current needs, and referral rationale ensures the receiving provider can deliver informed, continuous care.

In case management, 'level of care' determination is PRIMARILY based on:

Answer: Standardized criteria such as ASAM that match client needs to appropriate service intensity

ASAM criteria and similar standardized tools assess multiple dimensions of client need to match individuals to the most appropriate and effective level of care.

A counselor suspects a client is experiencing domestic violence but the client has not disclosed it. The MOST appropriate case management approach is:

Answer: Create a safe, supportive environment and gently inquire using a validated screening tool

Using a validated screening tool in a safe, non-coercive manner respects client autonomy while ensuring the counselor fulfills their duty to assess for safety risks.

The PRIMARY purpose of a case conference in chemical dependency treatment is to:

Answer: Review client progress and coordinate care decisions across multiple providers

Case conferences bring together multiple providers to review client progress, address emerging needs, and ensure coordinated, cohesive treatment planning.

When a client transitions from inpatient detoxification to outpatient treatment, the counselor's MOST important action to prevent relapse is:

Answer: Ensuring a scheduled appointment at the outpatient program before discharge from detox

Scheduling an outpatient appointment before detox discharge reduces the gap between levels of care, a critical risk period for relapse.