CHE Healthcare Operations Management 3

Question 1

Which performance improvement framework uses the Define, Measure, Analyze, Improve, and Control (DMAIC) methodology?

Accepted Answer

Six Sigma

Answer

Six Sigma uses the DMAIC framework as its structured problem-solving methodology to reduce process variation and improve quality outcomes.

Question 2

A healthcare executive is evaluating a proposal to outsource environmental services. Which factor should weigh most heavily in this operational decision?

Accepted Answer

Impact on infection control standards and patient safety outcomes

Answer

Environmental services directly affect infection control and patient safety; any outsourcing decision must prioritize maintaining or improving these outcomes above cost savings.

Question 3

What operational tool is used to visually map all steps in a patient care process to identify waste and non-value-added activities?

Accepted Answer

Value stream map

Answer

Value stream mapping visually depicts every step in a process flow, including time and resources used, to identify and eliminate waste and non-value-added steps.

Question 4

A hospital's chief operating officer notices that OR start times are consistently delayed by 20 minutes. Using a root cause analysis approach, what is the FIRST step to address this problem?

Accepted Answer

Collect and analyze data to identify the primary contributors to delays

Answer

Root cause analysis begins with data collection and analysis to identify the true underlying causes of a problem before any corrective actions are implemented.

Question 5

Which staffing model is most effective for managing nursing workload variation in a medical-surgical unit?

Accepted Answer

Flexible staffing using float pool and per diem nurses

Answer

A flexible staffing model using float pool and per diem nurses allows units to scale staffing up or down based on actual patient census and acuity, balancing cost and quality.

CHE - Certified Healthcare Executive Practice Test

CHE - Certified Healthcare Executive Practice Test

CHE Healthcare Operations Management 3