CHE Healthcare Operations Management 3

Question 1

Which performance improvement framework uses the Define, Measure, Analyze, Improve, and Control (DMAIC) methodology?

Accepted Answer

Six Sigma

Answer

Lean manufacturing

Answer

Plan-Do-Study-Act (PDSA)

Answer

Total Quality Management (TQM)

Question 2

A healthcare executive is evaluating a proposal to outsource environmental services. Which factor should weigh most heavily in this operational decision?

Accepted Answer

Impact on infection control standards and patient safety outcomes

Answer

The vendor's geographic headquarters location

Answer

Whether the vendor offers employee health benefits

Answer

The vendor's experience in non-healthcare industries

Question 3

What operational tool is used to visually map all steps in a patient care process to identify waste and non-value-added activities?

Accepted Answer

Value stream map

Answer

Fishbone diagram

Answer

Control chart

Answer

Pareto chart

Question 4

A hospital's chief operating officer notices that OR start times are consistently delayed by 20 minutes. Using a root cause analysis approach, what is the FIRST step to address this problem?

Accepted Answer

Collect and analyze data to identify the primary contributors to delays

Answer

Implement a financial penalty for late surgical teams

Answer

Extend scheduled OR block times by 20 minutes across the board

Answer

Hire additional OR coordinators to manage scheduling

Question 5

Which staffing model is most effective for managing nursing workload variation in a medical-surgical unit?

Accepted Answer

Flexible staffing using float pool and per diem nurses

Answer

Fixed staffing ratios regardless of census

Answer

Mandatory overtime for permanent staff

Answer

Agency nurse contracts renewed quarterly

Question 6

What is the primary purpose of a clinical decision support system (CDSS) in healthcare operations?

Accepted Answer

To provide evidence-based alerts and recommendations that guide clinical care decisions

Answer

To automate billing and coding workflows

Answer

To manage physician scheduling and credentialing

Answer

To track employee performance metrics

Question 7

A hospital executive is benchmarking operational performance. Which data source provides the most meaningful peer comparison for cost per adjusted discharge?

Accepted Answer

National benchmarking databases such as the Medicare Cost Report or HFMA benchmarks

Answer

Internal historical data from the past three years

Answer

State health department annual reports

Answer

Individual vendor performance reports