Chatbots Introduction to Chatbot 4

Question 1

What is the main difference between a chatbot and a live chat agent?

Accepted Answer

A chatbot is automated software, a live agent is a human

Answer

A chatbot is automated software while a live chat agent is a real human responding.

Question 2

What is 'sentiment analysis' used for in chatbots?

Accepted Answer

Detecting the emotional tone of user messages

Answer

Sentiment analysis detects the emotional tone, such as positive or negative, in messages.

Question 3

Which scenario is a good use case for a chatbot?

Accepted Answer

Answering frequently asked questions

Answer

Chatbots excel at answering repetitive, frequently asked questions automatically.

Question 4

What does 'handoff to human' mean in chatbot systems?

Accepted Answer

Transferring the conversation to a human agent

Answer

Handoff to human means escalating a conversation from the bot to a live agent.

Question 5

What is a chatbot 'utterance'?

Accepted Answer

An example phrase a user might say to express an intent

Answer

An utterance is a sample phrase representing how a user might express a given intent.

Chatbots Practice Test