Chatbots Chatbot 5

Question 1

What is a 'multi-turn' conversation in chatbots?

Accepted Answer

An exchange spanning several back-and-forth messages

Answer

Multi-turn conversations involve multiple exchanges where context carries over.

Question 2

What metric measures how often a chatbot resolves issues without human help?

Accepted Answer

Containment or self-service rate

Answer

Containment rate tracks the share of conversations fully handled by the bot.

Question 3

What is 'fine-tuning' an AI chatbot model?

Accepted Answer

Further training a model on specialized data for a task

Answer

Fine-tuning adapts a pretrained model to a specific domain or use case.

Question 4

What is a 'guardrail' in AI chatbot systems?

Accepted Answer

A safety control limiting harmful or off-topic responses

Answer

Guardrails enforce boundaries to keep the bot's outputs safe and appropriate.

Question 5

Which best describes a chatbot 'persona'?

Accepted Answer

The consistent personality and tone the bot presents

Answer

A persona defines the bot's voice, tone, and character in conversations.

Chatbots Practice Test