Chatbots Chatbot 5

Question 1

What is a 'multi-turn' conversation in chatbots?

Accepted Answer

An exchange spanning several back-and-forth messages

Answer

A single one-word reply

Answer

A system reboot

Answer

A password reset

Question 2

What metric measures how often a chatbot resolves issues without human help?

Accepted Answer

Containment or self-service rate

Answer

Pixel density

Answer

Disk usage

Answer

Frame rate

Question 3

What is 'fine-tuning' an AI chatbot model?

Accepted Answer

Further training a model on specialized data for a task

Answer

Adjusting the screen brightness

Answer

Renaming the bot

Answer

Clearing the cache

Question 4

What is a 'guardrail' in AI chatbot systems?

Accepted Answer

A safety control limiting harmful or off-topic responses

Answer

A loading bar

Answer

A backup battery

Answer

A keyboard shortcut

Question 5

Which best describes a chatbot 'persona'?

Accepted Answer

The consistent personality and tone the bot presents

Answer

Its database password

Answer

The server location

Answer

Its response latency

Question 6

What is a benefit of using buttons or quick replies in a chatbot?

Accepted Answer

They guide users and reduce input errors

Answer

They slow down the bot

Answer

They hide the conversation

Answer

They disable the bot

Question 7

Why is continuous testing important for chatbots after launch?

Accepted Answer

To catch errors and improve responses as usage grows

Answer

To increase the file size

Answer

To change the logo

Answer

To reduce screen resolution