Chatbots Chatbot Design and UX 3

Question 1

What is the purpose of 'disambiguation' in a chatbot conversation?

Accepted Answer

To clarify ambiguous user input by asking a focused follow-up question

Answer

Disambiguation helps the bot narrow down what the user meant when their message could have multiple interpretations.

Question 2

Which accessibility best practice is important when designing chatbots for US audiences?

Accepted Answer

Ensure responses are compatible with screen readers and plain language standards

Answer

ADA-aligned chatbot design uses plain language and screen-reader-compatible UI elements to serve all users.

Question 3

What is 'conversation flow mapping' used for?

Accepted Answer

Visualizing all possible dialogue paths a user might take through the bot

Answer

Flow mapping helps designers identify gaps, dead ends, and branching logic before development begins.

Question 4

Why should chatbots always disclose that they are bots when directly asked?

Accepted Answer

It builds trust and is required by FTC guidelines in the US

Answer

US FTC guidelines and consumer trust principles require honest disclosure of bot identity when users sincerely ask.

Question 5

What does 'dead-end handling' address in chatbot design?

Accepted Answer

Conversation paths where the bot runs out of responses and leaves users stuck

Answer

Dead-end handling ensures every conversation path has a graceful exit, such as handing off to a human or offering alternatives.

Chatbots Practice Test