Chatbots Chatbot Design and UX 3

Question 1

What is the purpose of 'disambiguation' in a chatbot conversation?

Accepted Answer

To clarify ambiguous user input by asking a focused follow-up question

Answer

To translate languages

Answer

To log conversation data

Answer

To route users to a human agent

Question 2

Which accessibility best practice is important when designing chatbots for US audiences?

Accepted Answer

Ensure responses are compatible with screen readers and plain language standards

Answer

Use only visual cues

Answer

Require users to upload documents

Answer

Block keyboard navigation

Question 3

What is 'conversation flow mapping' used for?

Accepted Answer

Visualizing all possible dialogue paths a user might take through the bot

Answer

Tracking server uptime

Answer

Storing user passwords

Answer

Designing the database schema

Question 4

Why should chatbots always disclose that they are bots when directly asked?

Accepted Answer

It builds trust and is required by FTC guidelines in the US

Answer

Legal requirements don't apply online

Answer

It improves NLP accuracy

Answer

It reduces server costs

Question 5

What does 'dead-end handling' address in chatbot design?

Accepted Answer

Conversation paths where the bot runs out of responses and leaves users stuck

Answer

Broken API endpoints

Answer

Database query timeouts

Answer

UI rendering failures

Question 6

Which metric best measures chatbot UX effectiveness?

Accepted Answer

Task completion rate — the percentage of users who successfully achieved their goal

Answer

Server response time only

Answer

Number of messages sent

Answer

Database query count