Chatbots Chatbot Design and UX 2

Question 1

What is 'progressive disclosure' in chatbot design?

Accepted Answer

Revealing information step-by-step as the user needs it

Answer

Progressive disclosure keeps conversations focused by presenting only relevant information at each step.

Question 2

Why is it important for a chatbot to confirm user intent before executing irreversible actions?

Accepted Answer

To prevent costly mistakes caused by misunderstood requests

Answer

Confirmation prompts ensure the bot understood correctly before performing actions like deletions or purchases.

Question 3

What role do 'typing indicators' play in chatbot UX?

Accepted Answer

They simulate human-like processing time, reducing the perception of lag

Answer

Typing indicators create a natural conversational rhythm and signal to users that the bot is working on a response.

Question 4

Which principle should guide the length of chatbot menu options?

Accepted Answer

Limit choices to 3–5 to avoid cognitive overload

Answer

Cognitive load research shows users process fewer choices more effectively, so menus should be short and clear.

Question 5

What is 'error recovery' in chatbot design?

Accepted Answer

Providing helpful guidance when a user's input cannot be understood

Answer

Effective error recovery acknowledges misunderstanding and offers clarifying questions or alternative paths.

Chatbots Practice Test