Chatbots Chatbot Design and UX 2

Question 1

What is 'progressive disclosure' in chatbot design?

Accepted Answer

Revealing information step-by-step as the user needs it

Answer

Showing all features at launch

Answer

Logging all user messages

Answer

Disclosing bot identity to regulators

Question 2

Why is it important for a chatbot to confirm user intent before executing irreversible actions?

Accepted Answer

To prevent costly mistakes caused by misunderstood requests

Answer

To increase session time

Answer

To collect more data

Answer

To comply with animation standards

Question 3

What role do 'typing indicators' play in chatbot UX?

Accepted Answer

They simulate human-like processing time, reducing the perception of lag

Answer

They slow down the bot

Answer

They encrypt messages

Answer

They track user location

Question 4

Which principle should guide the length of chatbot menu options?

Accepted Answer

Limit choices to 3–5 to avoid cognitive overload

Answer

Always show 10+ options

Answer

Show options alphabetically only

Answer

Never use menus in chatbots

Question 5

What is 'error recovery' in chatbot design?

Accepted Answer

Providing helpful guidance when a user's input cannot be understood

Answer

Restarting the server after a crash

Answer

Deleting incorrect training data

Answer

Resetting the conversation database

Question 6

How does multimodal design enhance chatbot experiences on mobile?

Accepted Answer

By combining text, images, buttons, and carousels to suit different content types

Answer

By removing all text

Answer

By disabling voice input

Answer

By using only emojis