CHAP Human Resources & Staffing Flashcards

Which staffing model calculates the number of staff needed based on patient volume and acuity?

Answer: Variable staffing

Variable staffing adjusts the number of staff scheduled based on actual patient census and acuity levels, allowing for more flexible and cost-effective workforce deployment.

What does the term 'turnover rate' measure in healthcare HR management?

Answer: The percentage of employees who leave and must be replaced over a period

Turnover rate measures the proportion of employees who leave an organization (voluntarily or involuntarily) and need to be replaced over a specific time period.

Which process involves systematically reviewing applications and interviewing candidates to fill an open healthcare position?

Answer: Recruitment and selection

Recruitment and selection encompasses attracting qualified candidates, reviewing applications, conducting interviews, and choosing the best fit for a position.

Under the Americans with Disabilities Act (ADA), what must healthcare employers provide to qualified employees with disabilities?

Answer: Reasonable accommodations

The ADA requires employers to provide reasonable accommodations that enable qualified individuals with disabilities to perform essential job functions, unless doing so causes undue hardship.

What is the purpose of progressive discipline in a healthcare organization?

Answer: To provide escalating corrective actions giving employees a chance to improve

Progressive discipline uses a series of increasingly serious corrective steps — from verbal warnings to termination — designed to give employees opportunities to correct behavior.

Which HR metric calculates the cost of recruiting, hiring, and training a new employee?

Answer: Cost-per-hire

Cost-per-hire measures the total expenses involved in bringing a new employee on board, including advertising, interviewing, onboarding, and training costs.