CHA Quality Assurance & Compliance 2

Question 1

A hotel's QA audit reveals that housekeeping staff consistently miss cleaning under beds. Which corrective action best addresses this systemic issue?

Accepted Answer

Revise the cleaning checklist to include under-bed inspection as a required step

Answer

Updating the cleaning checklist to require under-bed inspection creates a systemic, procedural fix rather than addressing individuals.

Question 2

Which metric is most directly used to measure guest satisfaction compliance in a hotel quality program?

Accepted Answer

Net Promoter Score (NPS)

Answer

Net Promoter Score (NPS) directly measures guest loyalty and satisfaction by asking if guests would recommend the property.

Question 3

Under ADA compliance requirements, what is the minimum number of accessible parking spaces required for a lot with 75 total spaces?

Accepted Answer

3

Answer

ADA standards require 3 accessible spaces for a parking lot with 51–75 total spaces.

Question 4

A front desk agent notices a pattern of guest complaints about noise from a specific room cluster. What QA step should be taken first?

Accepted Answer

Document the complaints and investigate root cause before taking action

Answer

Documenting and investigating the root cause is the first step in a structured quality improvement process.

Question 5

Which food safety regulation requires hotels with food service operations to maintain documented records of food temperatures at critical control points?

Accepted Answer

HACCP (Hazard Analysis and Critical Control Points)

Answer

HACCP requires monitoring and documenting temperatures at critical control points to prevent foodborne illness.

(CHA) Certified Hospitality Administrator Practice Test

(CHA) Certified Hospitality Administrator Practice Test

CHA Quality Assurance & Compliance 2