CHA Professional Ethics & Standards 5

Question 1

When a CHA professional becomes aware of a potential data breach affecting guest personal information, the FIRST step should be:

Accepted Answer

Immediately notify IT security, management, and follow breach notification protocols

Answer

Prompt notification and following established breach protocols is required by law and by professional ethics standards.

Question 2

The ethical obligation of 'informed consent' in hospitality most commonly applies to:

Accepted Answer

Clearly communicating terms, fees, and policies before guests commit to a booking

Answer

Informed consent requires that guests have full, clear information about what they are agreeing to before completing a transaction.

Question 3

A hotel HR director implements a policy that inadvertently disadvantages employees of a particular ethnicity. Under CHA ethics standards, this is classified as:

Accepted Answer

Disparate impact discrimination, which must be corrected

Answer

Disparate impact occurs when a neutral policy disproportionately harms a protected group; CHA standards require identifying and correcting such policies.

Question 4

Which statement BEST reflects the CHA standard on whistleblower protection?

Accepted Answer

Organizations must protect employees who report ethical violations in good faith from retaliation

Answer

CHA ethical standards align with legal protections requiring organizations to protect employees who report misconduct in good faith.

Question 5

A catering manager discovers that a competitor is using the same exclusive vendor the manager recently negotiated with, suggesting the vendor may have shared proprietary pricing information. The ethical response is to:

Accepted Answer

Document the concern, investigate through proper channels, and consult legal counsel if needed

Answer

Proper investigation and legal consultation ensures the response is proportionate, accurate, and legally defensible.

(CHA) Certified Hospitality Administrator Practice Test

(CHA) Certified Hospitality Administrator Practice Test

CHA Professional Ethics & Standards 5