CHA Professional Ethics & Standards 3

Question 1

The concept of 'ethical leadership' in hospitality management PRIMARILY involves:

Accepted Answer

Setting a moral example that guides staff behavior through consistent actions

Answer

Ethical leaders model the behavior they expect, creating a culture where staff are guided by example rather than fear.

Question 2

Under AH&LA professional standards, how should a hospitality manager handle receipt of a lavish gift from a major supplier?

Accepted Answer

Disclose it to management and follow the organization's gift policy

Answer

Transparency and adherence to the organization's gift policy prevents conflicts of interest and maintains professional integrity.

Question 3

When implementing an environmental sustainability initiative, a CHA candidate should FIRST:

Accepted Answer

Assess stakeholder impact and align the initiative with both ethics and organizational goals

Answer

Evaluating stakeholder impact and strategic alignment ensures sustainability efforts are both ethically sound and organizationally supported.

Question 4

A CHA professional discovers that a subordinate has been submitting falsified tip-pooling records. The MOST appropriate immediate action is:

Accepted Answer

Document the findings and report to human resources or legal counsel

Answer

Tip-pooling fraud has legal implications; proper documentation and reporting to HR or legal protects the organization and affected employees.

Question 5

Which scenario BEST illustrates a breach of confidentiality in the hospitality industry?

Accepted Answer

Sharing a guest's reservation details with another guest

Answer

Sharing a guest's personal reservation information with another guest directly violates privacy and confidentiality obligations.

(CHA) Certified Hospitality Administrator Practice Test