CHA Professional Ethics & Standards 2

Question 1

A hotel manager discovers a colleague is accepting kickbacks from a vendor. What is the MOST ethical course of action?

Accepted Answer

Report it through the organization's compliance or ethics hotline

Answer

Reporting through official compliance channels ensures the issue is addressed properly while protecting all parties involved.

Question 2

Which principle of the AH&LA Code of Ethics requires hospitality professionals to maintain accurate financial records?

Accepted Answer

Integrity

Answer

Integrity encompasses honest and accurate financial reporting as a core professional obligation.

Question 3

A CHA-certified manager is asked by ownership to falsify occupancy reports to attract investors. The manager should:

Accepted Answer

Refuse and document the request in writing

Answer

Falsifying reports is fraud; refusing and documenting protects the manager legally and upholds professional ethics.

Question 4

In hospitality, 'fiduciary duty' most closely refers to:

Accepted Answer

Acting in the best financial and operational interest of the employer or owner

Answer

Fiduciary duty requires managers to prioritize the interests of those they serve, such as owners or shareholders, above personal gain.

Question 5

When a hospitality professional faces a conflict between company policy and a guest's urgent ethical need, the BEST approach is to:

Accepted Answer

Use professional judgment to balance policy with ethical responsibility, escalating if needed

Answer

Professional judgment allows for balancing rules with ethical imperatives, with escalation available for complex cases.

(CHA) Certified Hospitality Administrator Practice Test