CHA Human Resources in Hospitality 2

Question 1

A hotel GM is aware that a department head is creating a hostile work environment. The GM's FIRST obligation is to:

Accepted Answer

Immediately investigate the complaint and take appropriate corrective action per HR policy

Answer

Employers are legally obligated to investigate harassment and hostile environment claims promptly and take corrective action. Inaction creates vicarious liability.

Question 2

Which of the following BEST describes the purpose of an employee performance appraisal system in hotels?

Accepted Answer

To provide structured feedback, document performance, align goals, and support employee development

Answer

Performance appraisals serve multiple purposes including development, recognition, goal alignment, compensation decisions, and documentation.

Question 3

A hotel in a competitive labor market is experiencing high turnover among housekeeping staff. Which strategy is MOST effective for long-term retention?

Accepted Answer

Implement a comprehensive retention program including competitive pay, recognition, growth paths, and a positive work environment

Answer

Research consistently shows that sustainable retention requires a combination of fair pay, recognition, advancement opportunities, and workplace culture.

Question 4

The Fair Labor Standards Act requires hotels to:

Accepted Answer

Pay non-exempt employees at least federal minimum wage and overtime at one-and-a-half times their rate for hours over 40 per week

Answer

FLSA establishes minimum wage, overtime for non-exempt employees, recordkeeping, and child labor standards — core requirements for hotel employers.

Question 5

During the hiring process, which of the following questions is legally permissible to ask a job applicant in the United States?

Accepted Answer

Are you authorized to work in the United States?

Answer

Verifying work authorization is both legal and required under IRCA. Questions about religion, national origin, or family status violate anti-discrimination laws.

(CHA) Certified Hospitality Administrator Practice Test

(CHA) Certified Hospitality Administrator Practice Test

CHA Human Resources in Hospitality 2