CHA CHA Human Resources and Workforce Management 2

Question 1

Which staffing metric measures the average number of days from when a position becomes vacant to when it is filled?

Accepted Answer

Time-to-fill

Answer

Time-to-fill measures the number of days from when a job requisition is opened until an offer is accepted, helping administrators evaluate recruiting efficiency.

Question 2

A hospice administrator conducting a 90-day probationary review for a new nurse is performing which HR function?

Accepted Answer

Performance appraisal

Answer

A probationary review is a type of performance appraisal that evaluates a new employee's progress, skills, and fit within the organization during their initial employment period.

Question 3

Which scheduling approach ensures that hospice on-call nursing coverage is available to patients 24 hours a day, 7 days a week as required by CMS?

Accepted Answer

Rotating on-call scheduling

Answer

CMS requires hospices to have nursing services available on a 24/7 basis, which requires rotating on-call or equivalent scheduling to ensure continuous coverage.

Question 4

An exit interview is most useful for hospice administrators as a tool to:

Accepted Answer

Identify reasons for employee turnover and improve retention

Answer

Exit interviews provide insight into why employees leave, helping administrators identify systemic issues and implement retention strategies.

Question 5

Which document outlines an employee's specific duties, required qualifications, and reporting relationships within the hospice organization?

Accepted Answer

Job description

Answer

A job description formally defines the role's responsibilities, required education and experience, and the position's place within the organizational hierarchy.

CHA - Certified Hospice Administrator Practice Test

CHA - Certified Hospice Administrator Practice Test

CHA CHA Human Resources and Workforce Management 2