CHA CHA Human Resources and Workforce Management 2 — Questions and Answers
Question 1: Which staffing metric measures the average number of days from when a position becomes vacant to when it is filled?
- Time-to-fill (Correct answer)
- Turnover rate
- Vacancy rate
- Retention rate
Correct answer: Time-to-fill
Time-to-fill measures the number of days from when a job requisition is opened until an offer is accepted, helping administrators evaluate recruiting efficiency.
Question 2: A hospice administrator conducting a 90-day probationary review for a new nurse is performing which HR function?
- Performance appraisal (Correct answer)
- Competency assessment
- Credentialing
- Onboarding
Correct answer: Performance appraisal
A probationary review is a type of performance appraisal that evaluates a new employee's progress, skills, and fit within the organization during their initial employment period.
Question 3: Which scheduling approach ensures that hospice on-call nursing coverage is available to patients 24 hours a day, 7 days a week as required by CMS?
- Rotating on-call scheduling (Correct answer)
- Fixed day-shift scheduling
- PRN pool only staffing
- Telehealth-only coverage
Correct answer: Rotating on-call scheduling
CMS requires hospices to have nursing services available on a 24/7 basis, which requires rotating on-call or equivalent scheduling to ensure continuous coverage.
Question 4: An exit interview is most useful for hospice administrators as a tool to:
- Identify reasons for employee turnover and improve retention (Correct answer)
- Determine eligibility for unemployment benefits
- Document disciplinary issues
- Conduct annual performance evaluations
Correct answer: Identify reasons for employee turnover and improve retention
Exit interviews provide insight into why employees leave, helping administrators identify systemic issues and implement retention strategies.
Question 5: Which document outlines an employee's specific duties, required qualifications, and reporting relationships within the hospice organization?
- Job description (Correct answer)
- Employment contract
- Organizational chart
- Competency checklist
Correct answer: Job description
A job description formally defines the role's responsibilities, required education and experience, and the position's place within the organizational hierarchy.
Question 6: Under OSHA regulations, hospice employers must provide which type of training at no cost to employees who face potential occupational exposure to bloodborne pathogens?
- Bloodborne Pathogens Standard training per 29 CFR 1910.1030 (Correct answer)
- Basic Life Support (BLS) certification
- N95 respirator fit-testing
- HIPAA privacy training
Correct answer: Bloodborne Pathogens Standard training per 29 CFR 1910.1030
OSHA's Bloodborne Pathogens Standard requires employers to provide annual training to employees with occupational exposure to blood or other potentially infectious materials.
CHA CHA Human Resources and Workforce Management 2
Which staffing metric measures the average number of days from when a position becomes vacant to when it is filled?