Leadership & Organizational Development Flashcards

A hospice administrator wants staff to adopt a new EMR quickly and asks frontline nurses to help design the workflows. Which change-management principle is being applied?

Answer: Stakeholder engagement to reduce resistance

Involving end users in design builds ownership and lowers resistance to change.

In Kotter's 8-step change model, what is the first step?

Answer: Create a sense of urgency

Kotter begins with establishing urgency so people see why change is needed.

Which leadership style is most associated with inspiring staff through a shared vision, intellectual stimulation, and individualized consideration?

Answer: Transformational

Transformational leaders motivate through vision, inspiration, and personal attention to staff growth.

Under the Medicare Hospice Conditions of Participation, which body assumes full legal authority and responsibility for the hospice's management and operations?

Answer: The governing body

42 CFR 418.100 assigns full legal authority and responsibility for operations to the governing body.

A hospice experiences high aide turnover. Exit interviews cite lack of recognition. Per Herzberg's theory, recognition is classified as which type of factor?

Answer: Motivator

Herzberg lists recognition, achievement, and growth as motivators that drive satisfaction.

What is the primary purpose of succession planning in a hospice organization?

Answer: Ensuring continuity of leadership in key roles

Succession planning develops internal talent so critical positions can be filled without disruption.

Which tool best helps a hospice leadership team assess internal strengths and weaknesses alongside external opportunities and threats during strategic planning?

Answer: SWOT analysis

SWOT analysis frames internal and external factors to guide strategic decisions.